Return Policy

Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 day of receiving your order.  After 14 days but before 30 days,  you can return your product for store credit.  Returns not accepted after 30 days. Free returns are for a 1st return only.

Return labels are only available for US domestic orders. US military addresses or US territories that require a customs form aren't available.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use.  Free of odors, perfumes and soil.

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Once a returned order is received, your refund will process within 24 business hours and should show up on your credit/bank statement in 5-7  days or sooner,depending on your institutions policy.  If requesting a new product it will be processed and shipped out within 24 hours of receipt.
  • Any shipping fees the customer will need to pay will that of adding an item in addition to the exchanged item being sent.  Also if that item is returned (2nd return) all costs will be that of the customer.
  • Please be sure to send the item back to:  JeanAdore, LLC / 138 East Ave PO Box 1370 / Lockport NY 14094.  You may contact us by leaving a message at 716-534-2189 or 24 hrs by email at contactus@jeanadore.com.