Returns

Please note! Due to Covid-19 and following retail regulations, we have updated our returns.

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If you’re looking to return or exchange your order for any reason, we're here to help! Items must be returned within 14 days of receiving your order. Please email us at contactus@jeanadore.com to initiate return.  A return number must be issued.  Items without return number will not be accepted. No exceptions.  Please have tracking number available, once item has been placed in mail. Returns not accepted after 14 days. Free returns are for a 1st return only on orders over $100. By continuing to purchase you are agreeing to accept these terms.

Final Sale items cannot be returned.

Return labels are only available for US domestic orders. US military addresses or US territories that require a customs form aren't available.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use.  Free of odors, perfumes and soil.

To initiate a return or exchange, please check your email for the return email sent.  For orders over $100 a free return label will be issued. Print label, attach to package and return.

Additional Information:

  • AfterPay/Klarna customers will need to pay return shipping of an item in addition to the exchanged item being sent.  Also if that item is returned (2nd return) all costs will be that of the customer.  When a customer purchases an item with AfterPay or Klarna, the shipping cost will not be refunded and will still need to be processed with AfterPay or Klarna.  Which means that if you pay for shipping and return the item you will still have to pay AfterPay or Klarna for the shipping cost.
  • Once a returned order is received, your refund will process within 24 business hours and should show up on your credit/bank statement in 5-7  days or sooner, depending on your institutions policy.  If requesting a new product it will be processed and shipped out within 24 hours of receipt.
  • Any shipping fees the customer will need to pay with that of adding an item in addition to the exchanged item being sent.  Also if that item is returned (2nd return) all costs will be that of the customer.
  • Please be sure to send the item back to:  JeanAdore, LLC /  PO Box 1370 / Lockport NY 14094.  You may contact us by email at contactus@jeanadore.com.

Lost/Misplaced Packages after shipping.

Please note, that JeanAdore will do everything in our power to get your item shipped and mailed out to you.  If for some reason there is a delivery issue with your item, here are some things you could try:

Usually it turns up in a few days:
1. Another household member received the package and placed it somewhere within the residence.
• What to do? Check with other household members about the package.
2. The package is still on the truck or at the Post Office.
• What to do? Wait a few days past the “delivered” date shown on the tracking. This same scenario has actually happened to me. I waited a several days after the tracking showed “delivered” and my package showed up.
3. The package was delivered to the wrong address, perhaps a nearby neighbor.
• What to do? Please check with neighbors, your postal carrier and/or call your post office and inquire. Here is information about the package:
Tracking #:
Return Address:
Recipient Address:
Package Size:
Type of Packing/Color:
4. If all the above steps fail to turn up the package, then the issue may be related to stolen mail. I will then initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you may also be asked to complete an insurance affidavit. You might also want to file a “stolen mail” report with your local police so that there is a record of mail theft in your area.